Privacy Policy

1. Introduction

This Privacy Policy applies to our online platform operations and is valid for visitors to our website with regards to the information they share or collect on 18 Homes. This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

• Direct Account Info: When you register for an account or sign up on 18 Homes, we may ask for your contact details, including items such as name, email address, and telephone number.
• Property Listings: If you post a property (flat, room, commercial space) for sale or rent, we collect property addresses, descriptions, pricing, sizes, photos, and owner/agent details.
• User Communications: If you contact us directly or inquire about a property via contact forms, we may receive additional information such as your message, attachments, or any other details you choose to share.
• Technical Data: When you browse our site, we automatically receive log files, IP addresses, browser types, Internet Service Providers (ISP), referring/exit pages, and click paths.

3. How We Use Information

We use the information we collect in various ways to support and improve your property search experience, including to:

• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website user interface.
• Understand and analyze how you use our website (e.g., popular property locations, filters used).
• Develop new features, property verification tools, and service updates.
• Communicate with you, either directly or through one of our partners, for customer support, service updates, and marketing offers.
• Send you text alerts, PWA notifications, or emails relating to listings you have shown interest in.
• Detect and prevent fraudulent activities or fake listings.

4. Sharing & Disclosure

We do not sell, rent, or trade your personal identity data to third parties. However, in order to facilitate real estate matches, we share information in the following situations:

• With Agents and Owners: When you request information or express interest in a listed property, your contact details (name and phone number) may be shared with the relevant agent or owner listing that property to assist in communication.
• Service Providers: We may share data with service providers (like Cloudinary for hosting images, database hosts, analytics tracking like Microsoft Clarity and Google Analytics, and payment processors like Razorpay) to operate our platform services.
• Legal Requirements: We may disclose information if required to do so by Indian law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies & Tracking

Like any other website, 18 Homes uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

We also use third-party analytics services (Google Analytics and Microsoft Clarity) which set cookies to help us track usage patterns, page engagement, and device resolutions. You can choose to disable cookies through your individual browser options.

6. Data Security

The security of your data is important to us. We employ standard technical and administrative security measures (such as SSL encryption, firewalls, and secure database protocols) to protect your personal information against unauthorized access, loss, misuse, or alteration. However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

7. Your Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data held by us.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.

8. Changes to Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. These changes are effective immediately after they are posted on this page.

9. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us: